Privacy policy
This Privacy Policy describes how we collect, use, and protect your personal information when you visit or make a purchase from our website.
By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
When you visit our website, we may collect certain information automatically, including:
- Your IP address
- Browser type and device information
- Time zone
- Website activity and browsing behaviour
- Cookies and usage data
When you place an order or contact us, we may collect:
- Name
- Billing and shipping address
- Email address
- Phone number
- Payment details
- Order and transaction information
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Provide customer support
- Communicate with you about your purchase
- Improve our website, products, and customer experience
- Detect fraud and maintain website security
- Send marketing emails and updates (only if you opt in)
- Personalise your shopping experience
Payments
All payments are processed securely through trusted third-party payment providers. We do not store or have access to your full card details.
Cookies & Tracking Technologies
We use cookies and similar technologies to improve your browsing experience, analyse website traffic, and support marketing and advertising activities.
You can disable cookies through your browser settings at any time, although parts of the website may not function correctly.
Sharing Your Information
We only share your information with trusted third parties necessary to operate our business, including:
- Shopify
- Payment providers
- Delivery and fulfilment partners
- Analytics and marketing providers
- Customer support tools
We never sell your personal information.
Shopify
Our store is hosted on Shopify, which provides the ecommerce platform that allows us to sell our products and services.
Your data may be stored through Shopify’s data storage, databases, and general Shopify application. To learn more about how Shopify handles your personal information, please visit Shopify’s Privacy Policy.
Data Retention
We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our policies.
Your Rights
Depending on your location, you may have rights relating to your personal information, including the right to:
- Access your data
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent for marketing communications
- Restrict or object to certain processing activities
To exercise any of these rights, please contact us using the details below.
Marketing Communications
If you subscribe to our emails, we may send you updates, promotions, and product news. You can unsubscribe at any time using the link included in our emails.
Security
We take reasonable precautions to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page.
Contact
If you have any questions about this Privacy Policy or your personal information, please contact us at:
hello@dozy-me.com