Refund policy
We want you to love your sleep setup. If something isn’t right, we’re here to help.
30-Day Returns
We offer a 30-day return policy, meaning you have 30 days from receiving your order to request a return.
To be eligible for a return, your item must:
- Be unused and in the same condition you received it
- Be in its original packaging
- Include proof of purchase or order confirmation
Due to hygiene reasons, we cannot accept returns on opened or used bedding products unless the item is faulty.
To start a return, please contact us at hello@dozy-me.com
If your return is approved, we’ll provide instructions on how and where to send your order. Returns sent back without first requesting a return will not be accepted.
Please note that return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect.
Damaged, Faulty or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, faulty, or incorrect, contact us within 48 hours of delivery at hello@dozy-me.com with your order number and photos of the issue so we can make it right as quickly as possible.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Opened or used bedding products
- Items not in their original condition
- Sale items
- Gift cards
- Personalised or custom products
If you’re unsure whether your item qualifies for a return, please contact us before sending it back.
Exchanges
We currently do not offer direct exchanges.
The quickest way to receive a different item is to return your original order (if eligible) and place a new order separately.
Refunds
Once your return has been received and inspected, we’ll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 5–10 business days. Please note that your bank or payment provider may take additional time to process the refund.
Original shipping costs are non-refundable unless the item is faulty or incorrect.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hello@dozy-me.com