Shipping policy
We aim to make delivery as smooth and stress-free as possible.
Processing Times
Orders are typically processed within 1–3 business days.
Once your order has been processed and dispatched, you’ll receive a shipping confirmation email with tracking information where available.
Please note that processing times may be slightly longer during busy periods, product launches, or seasonal demand.
Delivery Times
Estimated delivery times within the United Kingdom are typically:
- Standard Delivery: 2–5 business days
Please note that delivery times are estimates only and are not guaranteed.
Shipping Locations
At this time, we only ship within the United Kingdom.
Tracking Your Order
Once your order has been shipped, you will receive tracking details via email where applicable.
If you haven’t received your shipping confirmation within a few business days of placing your order, please contact us at hello@dozy-me.com.
Delays
While we always do our best to deliver on time, occasional delays may occur due to:
- Courier disruptions
- Severe weather
- High seasonal demand
- Incorrect shipping information
- Circumstances outside our control
We appreciate your patience and understanding if delays occur.
Incorrect Shipping Information
Please ensure your shipping details are entered correctly at checkout.
We are not responsible for orders shipped to incorrectly entered addresses. If you notice a mistake, please contact us as soon as possible and we’ll do our best to help before your order is dispatched.
Damaged or Lost Parcels
If your order arrives damaged or appears to be lost in transit, please contact us at hello@dozy-me.com as soon as possible so we can investigate and help resolve the issue.
Contact
For any shipping-related questions, feel free to contact us at